Refund & Cancellation Policy

Last updated: 18 September 2026

Yuzu Health (operated by Scalable Software OÜ, registered in Estonia) offers an optional paid subscription ("Yuzu Pro"). This page explains how billing, cancellations and refunds work. It applies to subscriptions bought on our website (yuzuhealth.app). Purchases made through the Apple App Store or Google Play are governed by those stores' own refund policies.

Who processes your payment

Our online payments and subscriptions are handled by Paddle (Paddle.com Market Ltd), which acts as the Merchant of Record for orders placed on our website. This means Paddle — not Yuzu Health — is the seller of record for the transaction, handles billing and tax, and appears on your card or bank statement. Paddle's Buyer Terms also apply to your purchase.

Subscriptions and renewals

  • Yuzu Pro is a recurring subscription. Unless you cancel, it renews automatically at the end of each billing period (for example weekly or monthly), and the payment method on file is charged for the next period.
  • The price and billing frequency shown at checkout is the price you pay each period until you cancel.
  • There is always a free version of the app, so a subscription is optional.

Cancelling your subscription

You can cancel at any time. Cancelling stops future renewals — you keep Pro access until the end of the period you have already paid for, and you are not charged again after that.

To cancel a website subscription:

  • Use the management link in your Paddle payment-confirmation email (it opens your Paddle customer portal), or
  • Email us at yuzuhealthapp@gmail.com and we'll cancel it for you.

If you subscribed through the Apple App Store or Google Play, manage or cancel the subscription in your device's account settings for that store.

Refunds

Our refund window is 14 days. You can request a full refund within 14 days of your purchase, for any reason — just contact us at yuzuhealthapp@gmail.com (or request it through your Paddle receipt) and we'll refund you in full.

Beyond the details below, we always want you to be happy with Yuzu. If something isn't right, get in touch and we'll do our best to make it right.

  • 14-day money-back guarantee: request a refund within 14 days of purchase and we (via Paddle) will refund you in full.
  • EU/UK cooling-off: if you are a consumer in the EU or UK, you also have a statutory right to withdraw from a purchase of digital services within 14 days.
  • Accidental or duplicate charges are refunded in full.
  • Accidental or duplicate charges are refunded in full.
  • Renewals: If you were charged for a renewal you meant to cancel, contact us within a reasonable time and we will review it — we generally refund unused, recently-charged renewal periods as a goodwill measure.
  • Refunds are issued to the original payment method. Once approved, Paddle processes the refund; it typically takes a few business days to appear, depending on your bank or card provider.

How to request a refund

Email yuzuhealthapp@gmail.com from the address you used to purchase, or reply to your Paddle receipt, and include the order/receipt reference if you have it. You can also request a refund directly through the link in your Paddle receipt email.

Contact

Questions about billing, cancellations or refunds: yuzuhealthapp@gmail.com.